Help
Support
We're here to help athletes, parents, and coaches get the most out of Running Legacy.
Getting started
I got an invite code. What do I do with it?
Create an account at runninglegacy.com/register, then enter the 8-character code (or scan the QR) when prompted. The code drops you and your athlete straight into the right club and season.
How does my kid sign in?
Students sign in with a username and password their guardian sets up; no email, Google, or magic link for minors. On the sign-in page, pick the Email / Username tab.
How do I add my kid to the club?
After you join with your invite code, you'll be walked through adding your athlete: their details, the liability waiver, and a consent confirmation sent to your email. Their account activates when you click that confirmation link.
Get in touch
The fastest way to reach us is by email. We read every message and aim to reply within two business days.
Strava connection & sync help
If you connected Running Legacy to Strava and your runs aren't syncing, or you have questions about the data we hold, email us at runner@runninglegacy.com. A few things that help us help you faster:
- The email address on your Running Legacy account
- When you connected Strava and which activity isn't showing up
- Whether you recently disconnected and reconnected
You can disconnect Strava at any time from Account Settings → Workout Sync → “Disconnect Strava,” which immediately deletes our access tokens and stops all future sync. You can also revoke our access directly from your Strava connected apps page.
Privacy & data requests
For privacy questions, data access, or deletion requests, email runner@runninglegacy.com. Full details are in our Privacy Policy.